We are hiring

‍About Us:

Your Digital Media (YDM) is a leading Shopify design and development agency that helps e-commerce businesses succeed. We’re looking for a dedicated Shopify E-Commerce Manager to join our team and provide top-notch support to our clients. This role demands a proactive individual with a deep understanding of Shopify and a proven track record of working with e-commerce brands, ideally within an agency environment.

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Job Overview:

As a Shopify E-Commerce Manager at YDM, you’ll be responsible for ensuring our clients’ Shopify stores run smoothly. You are someone who can expertly manage multiple e-commerce projects across various time zones, providing hands-on support and direct solutions to clients on simple and complex tasks with efficiency and care. This means we are looking for someone who can independently provide solutions and make informed decisions, reducing the need for consultation and increasing efficiency.

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What to Expect:

• We value you - A competitive salary based on experience, contribution, and skills
• We want you to grow - Rapid career growth and personal development opportunities
• We are flexible -  Fully remote work and a flexible schedule
• We give you a platform - Play a role in the continuous growth of our worldwide influence
• We work together as one - a team driven by a growth mindset and a strong desire for excellence offering various opportunities for personal growth and development
• We are dynamic and ambitious - Work with exposure to internationally recognized brands and well-established startups
• We want to make an impact - We care about our clients truly, and we work with businesses that make an impact
• We want you to rest - Mutually negotiable annual leave days
• We stick to a schedule -  Start and finish your day whenever you want. All that we ask is for you to be online during our collaboration window which is 1:00 pm to 5:00 pm CET.

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Key Responsibilities:

• Stakeholder Management: Act as the primary point of contact for multiple clients, managing expectations, providing updates, and ensuring client satisfaction.
• Hands-On Shopify Support: Provide direct, expert-level Shopify support, addressing issues, optimizing stores, and implementing solutions independently.
• Solution Recommendation: Leverage your deep Shopify knowledge to recommend and implement solutions without needing to consult developers, streamlining processes and enhancing efficiency.
• Agency Collaboration: Work closely with agency teams to deliver outstanding e-commerce experiences for Shopify brands, contributing to a high-performance environment.
• Overall Project Management: Maintain and update client-facing documentation and SOPs.

Skills & Qualifications:

• Experience: A strong background (minimum 1 year) in managing Shopify e-commerce projects, with a history of working with e-commerce brands and agencies.
• Shopify Expertise: Strong understanding of the Shopify platform, including basic troubleshooting and content management.
• Customer Service: Excellent communication skills with a focus on client satisfaction.
• Problem-Solving: Ability to quickly identify and resolve issues, and plan for more complex tasks.
• Team Collaboration: Experience working remotely and coordinating with a team across different time zones.
• Multitasking and Time Management: Excellent multitasking and time management skills, with the ability to juggle various projects and teams across different time zones.
• Independence: A proactive, solution-oriented mindset with the ability to provide direct support and recommendations without relying on external input.

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Bonus Skills:

• Shopify/e-commerce experience (project management, QA, or development).
• Design scoping and documentation.
• Presentation skills and direct stakeholder management
• Leadership skills

This role is a perfect fit for someone who is not just experienced in Shopify but can also take charge, manage complexity, and deliver results in a demanding, high-stakes environment.

How to Apply:

If this opportunity resonates with you, please fill in the follow-up application form to be considered. A few things to note:

• Only applications submitted in English will be considered for this role.
• Given the vast number of applications we receive, we will only reach out to the successful candidates. We appreciate your understanding and look forward to receiving your application.

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